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Campus Phone Services

Unified Communications Service

Sign In

SMU's communications platform is based on Voice over Internet Protocol, also known as VoIP. Your SMU phone number can be used with an application on your computer, as well as with your mobile devices, and an AudioCodes VoIP telephones at your desk and in select common areas.

Get Started

1. Sign into Your Phone

When you receive a desktop telephone, you must sign in to your phone as soon as possible. This action registers the phone to your SMU account and ensures full functionality and emergency calling capability.

Complete instructions for signing in are available in the Signing On to Your Phone in the OIT Knowledge Base and in the video below.

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Video

Sign In on Your Teams Phone

How to sign in to your Microsoft Teams-enabled VoIP phone.

2a. Using your phone with Microsoft Teams

The University is moving to Microsoft Teams for phone service, which will allow you us a physical desk phone or a headset attached to your computer, Microsoft Teams provides many more useful features than our previous solution, including integration with your calendar, conference calling and meetings, plus, you can make and receive University calls from your computer or mobile device when away from your desk. See Microsoft Teams for more information.

2b. Using your phone with Skype for Business

While University is phasing out Skype for Business, for some it still provides several useful features like creating a personalized voicemail greeting and setting up contact lists. You can also make and receive university calls from your computer or mobile device when away from your desk. See Skype for Business for more information.

Using the Phone

Video


3. Start Making Calls!

You can make calls with your desk phone by using the keypad or selecting a contact from the directory. Dialing functionality will remain the same for campus users; however, you will no longer need to enter a long distance code to place calls.