Documentation and Training
Zoom Documentation
Zoom hosts extensive documentation on using it's service on the Zoom support page. You will find some common support issues below. For a complete list of Zoom support issues and documentation, please visit the Zoom support site. Also, the OIT Knowledge Base for Zoom and the IT Help Desk are available for support.
Troubleshooting Zoom
- Zoom Cloud Service Status
- Where Do I Download the Latest Version?
- How Do I Join A Meeting?
- How Do I Start or Join a Scheduled Meeting as the Host?
- How Do I Find My Local Recording?
- How Do I Set Up Registration for Meetings? What is the URL?
- My Video/Camera Isn't Working
- How Do I Join My Computer Audio?
Zoom Training
Zoom hosts regular public onboarding sessions. The Zoom support team uses a Zoom Video Webinar to host the training. As an attendee, your video and audio will be disabled – you cannot see other attendees – but you can submit questions through the live Q&A panel.
Zoom Meetings User Onboarding
This Zoom-hosted 90-minute user onboarding session with live Q&A will review many of the Zoom features, including Zoom Meetings and using the Zoom Client software. They will discuss scheduling and hosting your events with an emphasis on best practices.
To find the latest dates and times, please visit the Weekly Zoom Training Webinars page.
Zoom Video Webinar User Onboarding
This 75-minute user onboarding session with live Q&A will review Zoom features applicable to Zoom Video Webinar. We will discuss scheduling, hosting your events, including differences with the Zoom Meeting, plus guides to best practices.
To find dates and times, please visit the Weekly Zoom Training Webinars page.