Troubleshooting
Troubleshooting Basic Printer Problems
| Print jobs are not going to the printer: | Turn the printer off and then back on again |
|---|---|
| Printer is showing offline: | Double check that the cables are all connected to the printer. Then open the print queue from your computer. Verify that the printer is set to Online. |
| Printer is showing a paper jam: | Open the various trays and drawers. Very carefully remove any pieces of paper that you can find. |
Requesting Printer Repair
As mentioned above, NON tagged or untagged printers can no longer be supported by SMU. SMU tagged printers however can be repaired by ImageNet. You may request a service call with ImageNet by sending an e-mail to imagenet@smu.edu. Our Help Desk staff can also assist you with submitting a service call as well.