FAQs

Yes. For WebPrint and Email submitted jobs, the file can not exceed 10MB in size. If you need to print a larger file, please use one of the SMU computers in the various libraries and labs. These will allow larger print jobs.

In order for PaperCut to facilitate the charging for the print, it must associate the document to your PaperCut account. By default, all SMU faculty, staff and student accounts are associated with the SMU email address. So, you must send the document from your SMU account in order to release the job at the printer.

For guests, the email may be sent from the personal address registered when you created your PaperCut account.

Please contact the staff at the appropriate circulation desks to assist. You can resend your print job and they will be able to release the job without charging your account. If you no longer need to print the document, you can submit a request for a refund.  

1. Login to printing.smu.edu with your SMU account and password
2. Click Recent Print Jobs
3. Locate the job that needs to be refunded
4. Click Request Refund
5. Enter the reason for the refund
6. Click Send

The Help Desk will review the refund request. Once approved, you will receive an email confirmation and the funds will be returned to your PaperCut account.

Your account is charged as soon as the file is sent to the printer. If the document is not released within 4 hours, the job is deleted from the print queue and the charges to your account are returned.

For student accounts, you can add funds to your ID card account via idcard.smu.edu.

For guests, funds are added via PaperCut/Touchnet. You will need to login to your PaperCut account via printing.smu.edu and complete the transfer request. A credit card is required to replenish funds. Cash will no longer be accepted.

1. Login to Printing.smu.edu
2. Click Add Credit
3. Select the desired amount
4. Enter your credit card information to complete the processing

Please note: Refunds for account balances are not available. Please plan accordingly when adding money to your account.

The Copy and Print Center in the Hughes-Trigg Student Center is available for printing specialty configurations. This includes color prints on Legal or Tabloid size paper and various other finishes.

No, with PaperCut we have two options for printing from your personal device. You can send the file via email or submit the file via a web browser. Installation and configuration of the print driver is no longer needed.

Absolutely! The print jobs are stored for 24 hours. You can submit the job to the queue and retrieve it from any location offering the pay for print solution.

Files should be in one of the following formats:

No. Refunds are not available. Please plan accordingly when adding funds to your account.