We've got the most student-centered team on the Hilltop.
Learn more about the people powering the Office of Student Success and Retention.
Meet the Team
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Lisa Miller
Director, Office of Student Success and Retention (SSR)
Pronouns: she/her
Lisa Miller has a bachelor’s and master’s degree in history from the University of Texas at San Antonio. Lisa served in Dedman College before joining Student Success and Retention in 2024. Before her time at SMU, Lisa worked professionally in operations at the New York University, the University of Central Florida and the University of Texas at San Antonio.
“Keeping the lines of communication open, identifying and understanding others’ opinions, and working closely with different offices on behalf of students creates successful graduates and contributing members of society. SMU is one of those special places where this philosophy really works–everyone is committed to our students to obtain their very best outcomes possible.”
lamiller@mail.smu.edu; 214-768-2309
I can help with...
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Leave of Absences longer than two terms
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Shun Colter
Assistant Director of Student Success and Retention (SSR)
Pronouns: he/him
Shun received his B.A. in Sociology from the University of North Texas and M.A. in Counseling from Prairie View University.
As the Assistant Director of Student Success and Retention, what excites me the most about my position is getting the opportunity to inspire, learn and grow with the students at SMU!I hope to make a positive difference with the students on the SMU campus by demonstrating excellence, integrity, kindness and inclusion. What makes SMU special to my position is having the opportunity to connect with the amazing staff and students.
scolter@smu.edu; 214-768-6715
I can help with...
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Jay Guillory
Success Coach, Office of Student Success and Retention (SSR)
Pronouns: he/him/his
Jay is a proud native of Carencro, LA. He received his BA in History from Northwestern State University of Louisiana and an M.Ed. in Educational Leadership from East Tennessee State University. He is pursuing his Doctor of Education in Higher Education at East Texas A&M University. As a Success Counselor, Jay supports SMU students through their Academic careers by supporting them with their academic and professional development.
jguillory@smu.edu; 214-768-6821
I can help with...
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Undergraduate Financial Consideration Program
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Transferring to Another Institution Informational Meeting
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Leave of Absence (LOA) Information Meeting
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Considering a Leave Informational Meeting
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Saahil Mathews
Program Coordinator, Office of Student Success and Retention (SSR)
Pronouns: he/him/his
Saahil comes from the western part of India and prior joining SMU, he worked in Student career preparation and operations. Helping students achieve dream careers and partnering with them in their success is his passion. Empowering learning journeys and running like a Mustang in the world of unique opportunities with SMU excites him for this position.
saahilm@smu.edu, 214-768-6824
I can help with...