Employment Opportunities

This role is an on-campus, in-person position.

The Assistant Director provides training, development, advice, and support for the individual members, chapters, councils, advisors and inter/national organizations of the SMU fraternity and sorority community. This position will provide specific advisement to the individual members and chapters of two of our four Greek councils. This position supports initiatives that benefit the entire community including event planning, training and development, and advice and support for SMU students and the fraternity and sorority community. The Assistant Director is a member of the Office of Fraternity and Sorority Life (FSL), and works in service of the departmental mission and divisional strategic plan.

Essential Functions:

• Advising: Provide hands-on, personalized advising to the executive board, chapter leaders, and members of two of our Greek councils. Communicate and meet regularly with alumni volunteers, (inter)national headquarters constituents, housing corporation boards, traveling consultants, and fraternity/house directors. Coordinate formal/informal council recruitment/intake processes.
• Programming: Manage the planning and execution of FSL community-wide initiatives with specific responsibility for the Orientation Information Sessions, the student officer newsletter, and the community leadership retreat in order to further the development of a unified community and support values-based programming.
• Serve as an active and engaged member of the Fraternity & Sorority team and support the department mission. Support the implementation and realization of the goals and learning domains in the student affairs strategic plan. Other duties as assigned.
• Evening/weekend hours will be required.

Education and Experience:

• A Master's degree is required. A Master's degree in Higher Education, Student Affairs or related field is preferred.

Deadline to Apply:

This position is open until filled.

This role is an on-campus, in-person position.

The Coordinator will be the initial point of contact and administrative support for the Residence Life and Student Housing front office located in Boaz Commons. They will respond to and triage customer issues, resolve issues and prioritize referrals to appropriate personnel. This position serves as an ID card system manager providing ID card services for students, staff, faculty, and guests. This position is essential in providing front line customer services for students, faculty, staff, and contractors. Serves as back-up to the Service Coordinator & Apartments Coordinator. This position is deemed "Remote Essential" under modified operations.

Essential Functions:

• Provides the initial point of contact and administrative support for the RLSH Front office. Answers phones and manages walk-in traffic, resolving as many issues as possible in the moment. This position will triage customer issues, including working with challenging and difficult customers.
• Provides administrative support as an ID Card system manager providing ID Card services for students, staff, faculty, contractors and guests. This position will also issue keys to facilities staff and contractors for approved work.
• Responds to emails from current and prospective students and families, resolving student concerns about services offered, assignments, lofts, move-in and move-out processes, and more. Processes updates needed to accommodate students.
• Hires, supervises and trains RLSH Ambassadors (student worker receptionists). Coordinates training on a quarterly basis and provides ongoing training throughout the academic year. Participates in the evaluation process for student staff. Provides leadership and development for student staff.
• Serves on department or institutional committees as needed or directed. Provides leadership and support during opening and closing of the residence halls each quarter. Serves as a resource to residents who have questions about housing policies and procedures. Supports Housing Office processes and other duties as assigned.
• Occasional evening/weekend hours may be required.

Education and Experience:

• A High school diploma or equivalent is required. A Bachelor's degree is preferred.
• A minimum of one year of work experience is required. Experience providing exemplary customer service to a diverse group of constituents is required. Experience working in a para-professional or professional role in Higher education is preferred. Experience working in a leadership or professional role with Student Affairs or Residence Life and Student Housing is a plus. Supervisory experience is also a plus.

Deadline to Apply:

This position is open until filled. 

This role is an on-campus, in-person position.

The Assistant Director is responsible for supporting the vision, initiatives, programs, and daily operations of Parent and Family Programs. The Assistant Director will design programs and services to support student success through collaboration with parents and families throughout each phase of their student's SMU experience. The Assistant Director will serve as the liaison for parents and families and assist with providing information, guidance and resources to parents and families in order to assist in supporting their student. The Assistant Director will serve as the lead on programs for parent and family members of SMU's college students as they support their student throughout their time at the University. The Assistant Director is responsible for overall office operations including budget, communications, marketing, and event implementation for a variety of annual projects as well as advising the parent and family association(s).

Essential Functions:

• Serves as the main contact for families seeking information, guidance, and resources so they can appropriately support their student throughout the SMU experience. Serves as a liaison between families and campus support services. Manages systems, such as Maxient, to collect and track parent/family questions/concerns. 
• Advises and supports the leadership teams for the SMU Mothers’ and Dads’ Clubs made up of annual and lifetime members. This includes advising the organization on programming, financial planning and management, and responding to parent concerns.
• Designs programs and services to equip families with skills and resources to support their student (i.e. Family Orientation activities, Family Calendar, Who’s New at SMU Booklet).
• Oversees and manages CampusESP, a platform used to communicate with over 14,000 SMU family members. Produces timely and interesting content to drive user engagement. Hosts trainings for campus partners to use the platform as needed. Oversees marketing, social media, publications/ brochures and communications for Parent and Family Programs.  
• Oversees an orientation program aimed to help new students and families transition to SMU prior to the start of classes. Collaborates with other University offices such as Development and External Affairs, Orientation, Student Academic Engagement and Success, Hegi Career Development Center, Admissions and more to provide information and services to parents and families.
• Works with external partners interested in providing services for the SMU community and ensures they are compliant with institutional policies and procedures (i.e. Mustang Laundry, and community sponsorship opportunities).
• Serves on relevant divisional and institution committees such as SMU Aware, a team comprised of several campus administrators who manage emergency communication. Other duties as assigned.
• Occasional evening/weekend hours are required to support programs. 

Education and Experience:

• A Master's degree is required.
• A minimum of three years of experience is required. Experience working with parents and understanding/knowledge of pertinent issues regarding family involvement in higher education is preferred. Experience working with event programming is a plus. Experience working with data sets and systems is also a plus. 

Deadline to Apply:

This position is open until filled.

This role is an on-campus, in-person position.

The Office of Student Support seeks a Coordinator whose primary function will be to address the needs of students experiencing challenges, including academic, social, emotional, financial, behavioral, and health concerns. The Coordinator will provide interventions, referrals, and follow-up services and will have oversight of the campus food pantry. The Coordinator will work collaboratively and consult with a variety of university resources to foster student success. The Coordinator serves as a member of the Student Advocacy and Support team and supports the office mission. The Coordinator will be supervised by the Assistant Dean of Students and Director of Student Advocacy and Support.

Essential Functions:

• Meets with students of concern to assess needs and provides interventions, referrals, follow up, and ongoing assistance. 
• Manages and maintains the campus food pantry, The Shop 
• Assists in triaging and assigning cases as well as routing phone calls and walk-ins and maintains appropriate records and notes.
• Works with student respondents in distress who are participating in the University's Title IX process.
• Develops relationships and consults regularly with faculty, staff, parents, and other stakeholders
• Participates in the on-call rotation and assists in the review and development of student support protocols.
• Other duties as assigned.
• Occasional evening/weekend hours may be required dependent upon training requests and student needs. 

Education and Experience:

• Master's degree is required. Master's degree in social work, psychology, counseling, higher education, or related field preferred.
• A minimum of two years of experience is required.
• Experience working with college students and at-risk population is required. Experience in crisis intervention is also required. Previous experience providing outreach, consultation, case management, or crisis intervention in a university, mental health, or clinical setting is preferred. Experience developing training or presentations is also preferred.

Deadline to Apply:

This position is open until filled.