article

An empirical study of the effectiveness of telepresence as a business meeting mode

Authors:

Willem Standaert,

Amit BasuAuthors Info & Claims

Information Technology and Management, Volume 17, Issue 4

Pages 323 - 339

https://doi.org/10.1007/s10799-015-0221-9

Published: 01 December 2016 Publication History

Abstract

Telepresence is a technology that has emerged as a promising mode for conducting business meetings with distributed participants, since it enables an immersive lifelike experience. However, telepresence meetings are substantially more expensive than audio- and video-conferencing meetings. This paper examines the justification of using telepresence for meetings. Based on an extensive literature review, two research questions about the effectiveness of telepresence for achieving meeting objectives are formulated. These are then addressed in an empirical study consisting of two phases, conducted in a large multinational corporation in which telepresence is widely used. In Phase 1, a list of meeting objectives is compiled. In Phase 2, the effectiveness of telepresence is analyzed relative to audio-conferencing, video-conferencing, and face-to-face for these objectives, based on input from 392 meeting organizers. The results of the analysis indicate that although the effectiveness of telepresence is higher than the effectiveness of audio- and video-conferencing for several meeting objectives, it is not significantly different from the effectiveness of face-to-face for any objective.

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Cited By

Hosseinkashi YTankelevitch LPool JCutler RMadan C(2024)Meeting Effectiveness and Inclusiveness: Large-scale Measurement, Identification of Key Features, and Prediction in Real-world Remote MeetingsProceedings of the ACM on Human-Computer Interaction10.1145/36373708:CSCW1(1-39)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637370
Scott ATankelevitch LRintel S(2024)Mental Models of Meeting Goals: Supporting Intentionality in Meeting TechnologiesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642670(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642670
Chen YKanno TFuruta K(2022)An Empirical Investigation of the Underlying Cognitive Process in Complex Problem SolvingInternational Journal of Cognitive Informatics and Natural Intelligence10.4018/IJCINI.30120416:1(1-25)Online publication date: 10-Jun-2022
https://dl.acm.org/doi/10.4018/IJCINI.301204
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Index Terms

An empirical study of the effectiveness of telepresence as a business meeting mode
1. Applied computing
  1. Enterprise computing
    1. Business process management
2. Computing methodologies
  1. Artificial intelligence
    1. Computer vision

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cover image Information Technology and Management

Information Technology and Management Volume 17, Issue 4

December 2016

96 pages

ISSN:1385-951X

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Copyright © Copyright © 2016 Springer Science+Business Media New York.

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Kluwer Academic Publishers

United States

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Published: 01 December 2016

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Cited By

Hosseinkashi YTankelevitch LPool JCutler RMadan C(2024)Meeting Effectiveness and Inclusiveness: Large-scale Measurement, Identification of Key Features, and Prediction in Real-world Remote MeetingsProceedings of the ACM on Human-Computer Interaction10.1145/36373708:CSCW1(1-39)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637370
Scott ATankelevitch LRintel S(2024)Mental Models of Meeting Goals: Supporting Intentionality in Meeting TechnologiesProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642670(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642670
Chen YKanno TFuruta K(2022)An Empirical Investigation of the Underlying Cognitive Process in Complex Problem SolvingInternational Journal of Cognitive Informatics and Natural Intelligence10.4018/IJCINI.30120416:1(1-25)Online publication date: 10-Jun-2022
https://dl.acm.org/doi/10.4018/IJCINI.301204
Cutler RHosseinkashi YPool JFilipi SAichner RTu YGehrke J(2021)Meeting Effectiveness and Inclusiveness in Remote CollaborationProceedings of the ACM on Human-Computer Interaction10.1145/34492475:CSCW1(1-29)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449247
Meske CKissmer TStieglitz S(2020)Bridging formal barriers in digital work environments – Investigating technology-enabled interactions across organizational hierarchiesTelematics and Informatics10.1016/j.tele.2020.10134248:COnline publication date: 1-May-2020
https://dl.acm.org/doi/10.1016/j.tele.2020.101342

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