Safety Escort

Safety Escort Program via Passio GO’s! Connect Rider

The SMU Safety Escort program provides free safe rides on Main Campus for up to two students or employees from 7 p.m. to 3 a.m., seven days a week while classes are in session. During these hours, if you ever feel unsafe walking, please use the Passio GO! app to request a ride.

Please note that the Daytime Escort service is only for ride requests due to injury, illness or mobility needs. Contact SMU PD at 214-768-3388 for more information.

Quick Start Guide: Downloading the App and Requesting a Ride

Step 1: Download the App

  1. App Store
  2. Google Play

Step 2: Launch the App

  1. Open the Passio GO! app on your device.
  2. From the Passio GO! menu, select “SafeRide” to launch the Connect Rider app.

Step 3: Sign up for an account (on first use only)

  1. Click the Sign up link next to “Need a connect account?” at the bottom of the page
  2. Fill in First Name, Last Name, Phone and SMU Email Address fields.
  3. Type in and confirm your desired password.
  4. Click Create Account

Step 4: Sign In

  1. Enter your SMU email address and previously created password.
  2. Check the "Remember me" box if you want to stay signed in.
  3. Tap "Sign In."

Step 5: Booking a Ride for the nighttime Safety Escort

  1. After signing in, you will see the ride booking screen.
  2. Select “SMU Safety Escort”
  3. Select your pickup location from the drop-down menu.
  4. Select your drop-off location from the drop-down menu.
  5. Review the route and estimated duration on the map.
  6. Tap "Request Trip" to book your ride.

Daytime Escort Service Riders must be pre-authorized by SMU PD. Please call 214-768-3388 for more information.

Step 6: Ride Status Updates

  1. Once your ride is booked, you will receive status updates.
  2. The status screen will show details such as:
  • Status: Assigned to driver
  • Pick Up Address
  • Scheduled Pick Up Time
  • Drop Off Address
  • Scheduled Drop Off Time

If this is an Emergency, Call 911

SMU Safety Escort is not an emergency service. Please dial 911 if you are in immediate danger.

If you are not in danger but need a law enforcement officer, please call the SMU Police Department at 214-768-3333.

Guidelines regarding the service: 

  • Safety Escort is available when SMU is in session and is generally not available during SMU breaks and major holidays. 
  • On busy nights, SMU PD may need to stop taking requests 30 minutes before closing the service at 3 a.m. 
  • This is a safety service only. It should not be used for convenience. 
  • During severe weather, SMU PD may suspend the Safety Escort service and resume operations once conditions improve.

SMU PD strives to respond promptly to urgent needs, but the fleet is limited to three golf carts.