1. When can I enroll in a payment plan?
- April 1 – Enrollment opens for Summer plans
- June 1 – Enrollment opens for Fall plans
- November 1 – Enrollment opens for Spring plans
2. May I enroll in a payment plan for prior term or future term charges?
Payment plans are term specific and cannot be used to pay prior or future terms.
3. Is it possible to have more than one payment plan per term?
Only one payment plan per term, per student, is permitted.
4. What happens if my payment is rejected?
If your monthly installment is returned for any reason, Nelnet will notify the Plan Owner and student via email and will reattempt to process the monthly installment from the account provided. The reattempt will occur on or around the 5th of the month for the 5 Month and Summer plans. The reattempt will occur on or around the 20th of the month for the 6 Month plans. If the reattempted payment is returned, your payment plan will automatically terminate without any further notice to you. Upon termination, all unpaid balances will be immediately due and payable to SMU. Furthermore, we reserve the right to refuse your participation in future Nelnet payment plans.
If a payment returns, Nelnet Campus Commerce will assess a $30 returned payment fee.
5. What happens if my payment plan defaults?
If your payment plan terminates due to two returned payments, you are no longer eligible for future payment plan options.
6. Can I enroll in a payment plan if my balance is not yet determined?
Yes, you can enroll in a payment plan, even prior to enrolling in any classes, based on an estimated amount. Please refer to “How to Calculate the Amount of your Payment Plan Before your Student Account Balance is Determined”, above.
7. What charges can be included in the payment plan?
All Student Account charges can be included in a payment plan. Miscellaneous Account charges must be paid directly to SMU.
8. How do I update my bank account or credit card information used for my payment plan?
Only Plan Owners can change the Payment Method (the current bank account or credit card used for scheduled payment plan installments). Please keep this in mind when enrolling in a payment plan. If you are a student, but not the Plan Owner, you will not be permitted to update the Payment Method. If the student is the Plan Owner, only the student (not the Authorized Payer) is permitted to update the Payment Method.
Follow the below instructions to update the Payment Method:
Students who are Plan Owners:
- Log into your my.SMU account
- Click on the Payment Plan tab in the QuikPay menu.
- Click on the Agreement Id#
- In the large box, next to Payment Method, click on Change Payment Method.
- Make and save changes.
Authorized Payers who are Plan Owners
- Log into http://quikpayasp.com/smu/bursar/authorized.do.
- Click on the Payment Plan tab in the QuikPay menu.
- Click on the Agreement Id#.
- In the large box, next to Payment Method, click on Change Payment Method.
- Make and save changes.
9. Once my payment plan is set up, do I need to log in each month to make my payment?
No, your payment plan is set up with automatic payments.
10. I have questions about my payment plan.
For assistance with your payment plan, please contact Nelnet Campus Commerce at 888-470-6014 from 7am-9pm Monday–Friday CST and 9am-2pm on Saturdays CST. You can also contact the Student Financial Services via email at Enrol_serv@smu.edu or by phone at 214-768-3417 from 9am–4pm Monday, Tuesday, Thursday and Friday and 10am–4pm on Wednesdays.