Outline of Crisis Team Response Procedures

Note: This outline is intended to provide general guidance regarding the protocols and procedures to be used in the event of a crisis. Variations are expected to occur in response to the specific situation.

  1. SMU PD is notified of the crisis.

  2. SMU PD notifies the Dean of Student Life, who notifies the appropriate members of the emergency call list.
    • The Dean of Student Life arrives on site, consults with SMU PD officials and other on-site staff, and assesses immediate needs including safety and security issues and counseling needs.

    • As a situation warrants, the Dean of Student Life calls the entire Crisis Management Team or selected Team members and asks them to report to a designated location. The Crisis Management Team and any affected studentsí academic advisors are notified the next working day after the incident, if there is not a need for an emergency meeting of the entire Team.

    • When needed, the Dean of Student Life selects an on-site coordinator in consultation with the individual responsible for the area; e.g., Director of Residence Life & Student Housing for the residence halls. If necessary, a command post may be established away from the crisis site to coordinate and facilitate information gathering and dissemination.

  3. The Dean of Student Life contacts the family on behalf of the University. (This may be the familyís first notification or a follow-up if the police or other appropriate official has made contact.)

  4. The Dean of Student Life meets with the Public Affairs designee, to draft appropriate written documents such as emergency notifications, Campus ALERT signs, or press releases. The signs and release will include a telephone number to call for current information. This number will usually be the Office of Public Affairs.

  5. The Dean of Student Life will work with the family to arrange their visit to campus. The Dean meets with them and may serve as their official escort while on campus or in Dallas, as appropriate.

  6. Family members meet with the University Chaplain, the President and/or other University officials as requested or needed.

  7. The University Chaplainís Office coordinates the memorial service to be held if a studentís death is involved.

  8. Crisis Management Team meets to de-brief and plan appropriate follow-up programs, activities.

  9. Draft report is written and reviewed by appropriate Team members before the final report is completed.


The Office of the Dean of Student Life is a department in the Division of Student Affairs.