Breakthrough Fort Worth     Paid Summer Teaching Internship

Mental Health Advocate     GradStaff Incorporated

$28,000-$37,000

Gradstaff is currently recruiting for a Mental Health Advocate with a National independent behavioral health care company, located in Dallas, TX. The company specializes in management for all behavioral health issues, and mental health and chemical dependency diagnoses. The Mental Health division provides resources to employees of the organizations who have the behavioral health program.

Job Description: Mental Health Advocates are responsible for 1) providing telephonic service and process explanation; 2) benefit and eligibility interpretation; 3) screening and referral functions; and 4) follow-up and service satisfaction. Responsibilities include, but are not limited to:

• Registers participants in the advocacy system and opens case files
• Screens participants and provider requests for services
• Educate participants with respect to parameters of services and benefits design including claim process
• Assists and supports care managers in the handling of crisis calls
• Provides follow-up calls to participants to assess level of service satisfaction
• Completes service tracking and initiates the Concern, Compliant, Grievance ( CCG) process
• Participates in clinical/intake staff meeting and in-service seminars

Qualifications:

• Bachelor’s degree is required, preferably in mental health/social sciences field
• Experience in mental health, social or human services, insurance and/or customer service setting
• Must demonstrate warmth and empathy with client
• Strong conflict-resolution skills – must be able to work positively with irate callers or those who are in a crisis
• Flexible and creative problem-solver – every call is different so candidate must be able to be comfortable “thinking on their feet”
• Must be comfortable working in fast-paced, deadline-driven business environment
• Strong receptiveness to feedback from supervisor and mentor
• Team work oriented coupled with good judgment in making decisions

Career Path/Opportunities for growth:

• Company puts strong emphasis on internal career development
• Lead Personal Advocate/Sr. Lead Personal Advocate - responsible for new employee training
• Team Leader – management for Advocate teams
• Case Coordinator – acts as liaison between care management team and clients
• Care Manager (requires Master’s degree in Psychology)
• Account Reps, Wellness Coordinator Reps, Human Resources, and/or other positions within business structure

Compensation:

• Excellent opportunity for a Psychology graduate to use degree in a business setting
• Tuition reimbursement for Master’s degree in Psychology
• Application: Please send your resume to mqueenan@gradstaff.com

GradStaff is an Equal Opportunity Employer and encourages applicants of all ages, experiences, and backgrounds to apply for open positions. GradStaff does not discriminate on the basis an applicant’s age, race, color, creed, religion, national origin, sex, marital status, disability, sexual orientation, or status with regard to public assistance.