| URL's for Access.SMU | URL's for Financials.SMU | URL's for EPM.SMU | Other HE URL's Miscellaneous | |
|
PIA for HEFIX (2013Q2HE) PIA for HEFLT (2013Q2HE) |
FSDMOU9 PeopleBooks PT8.52 and FS 9.1
|
| Oracle site) |
HE Machine Check PeopleCode Debug |
Support SLA for Test Environments:
Test environments and their servers are only supported during
normal business hours (M-F 8 AM – 6 PM). They are not supported
on weekends. PSNTs for the test environments are taken down on
the weekend due to a technical issue we ran into with our
reloads.
If you have a production critical issue that requires off-hours
work, you will need to give as much advanced notice as possible
to the DBA team and to the Director of Software Applications. We
will then work out a plan to have some level of support
available for that time.
Do not call the help desk line for support of our test systems
during off-hours. Support will only be provided if it is planned
in advance.
