Recruitment

Frequently Asked Questions

Would it be better if I came in and personally handed my resume for the job that I am applying?

Our preferred method of application is our online system. This makes your resume submission instantly available for hiring managers to review. The hiring managers along with a search committee review all the resumes that are received for their job.  If you are selected as one the applicants to be interviewed, the department will contact you directly to set up a time.

I am trying to view and/or apply for jobs on your website, but I am having trouble accessing the "Staff Career Opportunities" page.

(A) Please check the following settings on your internet browser. (B) If you have pop up blockers, you will need to disable them. If your security is set at high you will need to set it to low. (C) If you have not recently cleaned out your cookies and temporary internet files, please do so.

I am a returning applicant and have forgotten my password and/or user name.

Please keep in mind this field is caps sensitive. If you do not remember your password, go to Staff Career Opportunities, find "Log In Help". This is located on the top left hand corner of the Careers page. Enter your user name  to reset your password. Your new password will be sent to the email you used when you registered.  Retrieve the password from your e-mail, return to Careers page and type in your new password. Once you have logged in, on the top right hand corner of the Careerspage click on"My Profile" to change your password to something you will easily remember. Click Save.

If you have forgotten your user name, enter your e-mail address to retrieve your user name. Your new user name will be sent to the email you used when you registered.  Retrieve your user name from your e-mail, return to Careers page and type iin both your user name and password.


I have not previously registered online but keep getting an error message that you already have record of my email address.

In order to avoid duplicates we enter e-mail addresses for resumes received by mail, fax or hand delivered. We will need to delete your email address from the system. Please send us an email at recruitu@smu.edu with a brief description of the problem.

I have attempted to complete an online application several times and in the middle of the process without any prompting the application disappears.

Our system is designed to time you out after a long period of inactivity. If you are not finished with application, click "Save". This will enable you to save what you have already completed and finish your application at a later time. Once you have completed your application, you will need to click "Submit". 

Is it possible to make changes to my online application once its been submitted?

Unfortunately you cannot make changes to a previously submitted resume. This is because recruitment decisions may have already been made based on the original information. However, you can apply for the same job more than once if you need to change your information.

How do I update my contact information?

Log in with your user name and password. On the top right hand corner of Careers page, locate "My Career Tools" box. Click on "My Profile" to change/update contact information. After you make the changes click "Save".

How do I view the jobs for which I have already submitted an online application?

Log in with your user name and password. Locate "My Career Tools" box, click on "My Applications" You can view all of the jobs for which you have applied to in "My Applications".  Click a job application to view the application.