A helping hand: Access.SMU team offers troubleshooting tips

SMU has successfully completed its conversion to Web-based student administration, human resources, and contributor relations software. As of June 23 Access.SMU is fully functional and ready for use. Here are some frequent faculty/staff questions since the upgrade and answers from the project team:

Having log-in problems?

Remember, with the recent Access.SMU upgrade, the log-in procedure has changed. Your username is now your eight-digit SMU ID number (without the dash) and your password is your SMU domain password -- the same one you use to access your PPP and webmail.smu.edu accounts. To test or reset your password, visit the ITS password Web site. If you have problems, call 8-HELP.

Have questions about running a class roster or entering grades?

Orientation sessions for faculty and staff will be held later this summer. The two-hour labs are scheduled for 10 a.m. July 25, 11 a.m. July 31, and 10 a.m. August 1 and 18 in room 227, the Crow Building. In the meantime, use the quick tutorial Access.SMU Instructions for Faculty, e-mail the Administrative Systems Training Team, or call 8-1824.

Attend one of the 50-minute Access.SMU information sessions. Held in room 277 of the Maguire Building, sessions introduce faculty and staff to changes in the system, focusing on:

• enrollment
• optional services/fees
• grade retrieval
• address changes

No registration is necessary to attend. Classes are scheduled for 1:30 p.m. August 18, 10 a.m. August 19, 11 a.m. August 20, and 1:30 p.m. August 21.

Have any other questions or concerns? E-mail the project team.

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Last updated: Thursday, July 10, 2003 12:20 PM