VIPs - Very Important Ponies 

Some of our VIPs this month are:

Refund Team (Rod Del Rio, Eartha Walls, Cindy Ruiz) - Your refund team is doing an excellent, quick job getting refunds done.  Kudos to you and your staff.

Jackie Wilborn - I just wanted to take a moment to let you know what a fabulous job Jackie is doing with the Diploma processing training.  I was very impressed with her overview that she gave the full team.  When she was training me yesterday, She was very thorough and patient.  she took the time to explain when I had an error message, why I had it and how to correct it.  I really like how she is breaking down the training into steps so we don't become overwhelmed.  She really knows her stuff.   I also like how she made a bare bones cheat sheet version of the long policy that was great to use as a quick reference tool.

Cathy Smith - received a dozen yellow roses with the message -- to the greatest Advisor.  Thanks for all your help.  With heartfelt thanks.

Epi Ramirez and the Transcript Team - I wanted to let you know how much I appreciated your assistance yesterday in clarifying the status of my graduate degree.  Words that come to mind are capable and efficient; plus you seem like a darn nice person.  I think that SMU's transcript service is the best of any of the schools I've attended.  I appreciate it.  Thanks.

Josh Ruiz - I just witnessed Josh Ruiz handle a student at the Service Counter who had a complaint.  Josh attempted several times to calm the student who was near tears and explain to her that the matter was between she and the bank.  Josh even went as far as to contact the bank to verify that the funds had been deposited.  Yet, the student's emotional state was beyond her hearing what was being said.  Josh remained calm and resolute as this continued for 20 minutes.  Finally the student called her bank which verified what Josh had said.  I commend Josh on his excellent handling of the situation.

Kelly McMillan - Congratulations on another "perfect" VA Audit conducted by the Texas Workplace Commission.  Thanks for the super job you do in working with the veterans and in complying with the many and varied regulations, and keeping the records in such fine shape.  Being able to enroll veterans at SMU on VA benefits is an important part of our enrollment success and financial health.  Again, thanks.

Susan Earp - went way above and beyond in helping me resolve my computer issues in order to work from home.  When my DSL technical support personnel wouldn't help anymore, Susan took my PC home and did not stop until my problem was solved.  I can't thank her enough.    

Jean Porter - I am writing to thank you for your assistance in ensuring a successful Institute on College Admission Counseling we recently directed and hosted on the SMU Campus.  Thank you for your collegiality and willing assistance.

DON'T FORGET
  October DES Meeting
October 6
Blanton Meeting Rooms

We will be honoring staff for their service to SMU.