The Division of Enrollment Services Newsletter
Southern Methodist University
An Electronic Newsletter of
Undergraduate Admission, Financial Aid, Student Financial Services, and the University Registrar
Volume I, Issue III         January 2002
Sharla Roderick - Technology Team, Financial Aid Area
Dewayne Espinosa - Enrollment Resources Team, Student Financial Services
Jim Bryan - Recruitment and Retention Team, Undergraduate Admission Area
Norman Lieber - Registration Team, Registrar's AreaTransfer Admission - Irma Herrera, Barrie Glasscock, Ginger Oravski
100 Transfer Applications for Fall 2002 to date
December 15, 2001 commencement ceremonies were held in McFarlin Auditorium for
523 SMU students. The graduate
ceremony was at 5:00p.m. and the undergraduate ceremony was at 7:30p.m.
Ross Murfin was the address speaker at each ceremony. The graduates,
their families and friends all seemed to be in great spirits.
Hats off to the
Registrarís staff who did a wonderful job making sure everything ran
smoothly that night! Their time and effort contributed greatly to the success of
Catherine Hadnot, for the arrival of her new grandson - Emerson Hadnot IV
Mike Novak,SWASFAA pre-conference workshop on Enrollment Management
June Hagle, facilitator at SWASFA Boot Camp for New Professionals
Mark Gomez, Financial Aid Counselor
Thomas Frazier, Financial Aid Counselor
Jenny Demasi, Scholarship Coordinator
Laura Stinson, February 6
Irma Herrera - 28 Years!
Peggy Park - 11 years
Lorinda Lamb - 10 years
Monica Cordero - 7 years
Marc Peterson - 3 yrs/DES
Ramiro Gauna - 3 years
Chadd Bridwell - 3 years
Jenny Demasi - 1 year
Tommy Newton - 1 year
Tattle on Your Co-Workers
One of the principles in Tommy Newton's Customer Service Workshop presented at the Texas BUC$ conference in October was to "Tattle on Your Co-Workers." His point was that we should focus on situations in which staff give excellent customer service. He suggested creating a Fish Bowl in which staff can note times they have observed excellent customer service. Tommy pointed out that our customers are not only the students and families with which we work but our co-workers as well.
You are encouraged to come to the Leadership Area to fill out a card exposing a situation you observed. One important note -- items should be for a specific act of good customer service -- not that a staff member always gives excellent customer service. We hope our baseline is good customer service.Here are a few examples of items put in the Fish Bowl so far:
Melissa Stanford wrote a piece on the IP team for the Newsletter in the middle of a very busy time in IP.
Sarah Hunt saw a student was having trouble completing her Loans By Web. She help the student through the process. Sarah is always gracious and professional.
Sherry Reinwald never says, "it's not my job." She went out of her way to assist me when I needed help.
Rod Jackson continues to be in contact with the families he recruits. They often call him with billing questions. He comes to my office to have me explain the situation and he will call the family back. I have offered to make the call but he always calls the family himself.
Jackie Nicholas always is willing to answer questions for me. Her pleasant personality makes me feel comfortable approaching her.
Kelly McMillan, what can I say, she brings a smile and good humor to every task. I was on a committee with her. She freely shared her innovative ideas and volunteered her own time to make the activity a big success.
Delaine Ringel offered her assistance when I was with a student. She overheard our conversation and knew that the student did not understand. Delaine asked if she could help and explained it in a way the student understood.
Connie Buczynski always goes above and beyond to help the customer. Just the other day she ran all over the building to find the person that a customer needed.
Norm Lieber was enrolling a nervous readmit. He kept reassuring her, that even though it was taking a little time, that everything was okay. He called faculty to obtain confirmation on a class. The young woman left saying, "everyone has been so nice."
Don"t make people "fish" for complements -- Tattle on your co-workers.
Mary has two wonderful support staff -- Jamie Kennedy and Marianella Fuentas. Mary, Jamie, and Marianella can be found in 100 PAB.
For more information on some of Student Employments outreach click - New Beginnings DISD Middle School Evening Program
Division HighlightsUndergraduate Admission
January 28 - Mustang Monday
February 18 - Mustang Monday
March 22-23 - President's and Hunt Scholar Wkend
March 23 - Spring Fest
April 11-12 - Mustang Days
April 19-20 - Mustang Days
Saturday Tours - Feb. 2,9,16,23, March 2,16, April 6
January 21-25 -
Area Community College Fairs
January 10 -18 - Late Registration and Drop/Add Period
January 15 - tentative date for degrees being posted on transcripts
ACCESS.SMU - students may run FREE transcripts and grade reports
Official Transcripts and Grade Reports - $7.50 charge. Can be run by term or full transcript.
Student Financial Services
Through Feb. 1 - continue working of Spring 2002 payments
Jan. 22 - must petition of be reinstated to register for Spring 2002
Early March - deadline to settle account to avoid negative service indicator for Fall registration
New Customer Service Hours for DES
Beginning February 15 - hours that offices will be open to see students will be 9am to 4pm. Hours will be extended during peak times.
Go ahead and mark your calendars now for May Commencement 2002 which will be held Saturday, May 18 at 9:30 a.m. in Moody Coliseum. If you are interested in volunteering at any of the academic ceremonies please contact Erin OíNeil at 8-2037 or firstname.lastname@example.org.
|Below are links to outlines of material developed or collected at Professional Conference, Workshop, or Seminars. Click on the title of the item in which you are interested. Material is formatted so that you may print the outline.|
of 9/11 on Financial Aid|
James Lane, Texas A&M University at Annual SWASFAA 2001 Conference