The Division of Enrollment Services Newsletter
Southern Methodist University
An Electronic Newsletter of
Undergraduate Admission, Financial Aid, Student Financial Services, and the University Registrar
Volumne I, Issue I         November 2001
Susan Earp, University Registrar's Office
Stephanie Nonnemacher, Admission and Student Financial Services
Stan Eddy, Financial Aid
Financial Aid Counselor Team
Peggy Park, Wendy Cook, Jenny Demasi, Jackie Nicholas, Winn Perdue, Barbara Waters
Cathy Smith, Christian Woman of Faith Trophy from her church
Irma Herrera, Dallas Concilio Board of Directors
Peggy Park, Above and Beyond Award from Meadows School
Mary Ann Plante, Bachelor of Social Science, Magna Cum Laude
Mary Beard, Scholarship to Nat'l St. Employment Assoc.
John Hall, Local Arrangements Chair
Chadd Bridwell, NACAC 2001 LAC Hospitality Comm. Co-Chair
Laura Del Rio, President
Elect Texas BUC$
At the bi-monthly meeting of the Division of Enrollment Services, Star Staff and Star Teams are recognized. Individual staff members are selected by the Executive Directors. The Team is selected by the Management staff. Star Staff are individuals and Teams that go above and beyond their regular duties to provide excellent customer service and strive to be innovative in their work.
Students called to active duty with the US Armed Services are allowed to leave the university without penalty. Students are offered three options when called up
Withdrawal with no penalty (as if they did not register for the semester)
Receive Incompletes in course with extra time to complete course
Complete Course and receive a grade
Students who have question about Military Withdrawals or who have been called to active duty should contact Kathy Rowe in 111 Perkins Administration, 214-768-2736, or email@example.com.
Information Processing Coordinator:
Information Processing Specialist:
Mike Holt, Shannon Grandberry, Charles (Cary) Shumate, Seyeda (Nena) Case
On the data processing side we handle all entry of prospects, test scores, applications, evaluations and matriculation. We also generate mass mailings, decision letters and scholarship award letters. Here is an example of the quantity we handle:
IP enters 6,000 admission applications annually.
IP enters approximately 40,000 prospects annually.
IP evaluates 5,000+ applicants annually.
IP matriculates 3,000 applicants annually.
We also image all applications from the previous year. (Excluding matriculated files). Currently we are assisting Student Financials with the imaging of refund requests. October - May is our busiest time. During these 8 months we are busy keeping up with applications, prospects and evaluations. When we get to the matriculating part, we know we are just about ready for the summer to begin. During the summer we are busy entering prospects and sending them various types of publications.
On the mail room side we handle all incoming/outgoing mail for the division. Mike signs for all packages (UPS, FedEx etc) and distributes the mail coming to us from the Mail House. We also have all forms just in case you need to send out a package. Mike also oversees the publications we store in the dungeon. He also handles mailings for several departments in the division.
Ernie Calderon, Student Acccounts
Monica Gomez, Records
Donna Rodriquez, Records
Gilberto Beccara, Admission
Nena Case, Information Processing
Monica Cordero, Business Systems Analyst
Josh Ruiz, Student Financial Specials/AMS
Amy Erwin, Student Financial Specialist
Melissa Hancock, Student Financial Specialist
Bill Byerly, Scholarship Coordinator
Ruth Winnicki, Financial Aid Counselor
Charles Harper, 42 Yrs
Catherine Hadnot, 13 Yrs
Laura Stinson, 5 Yrs
Anna Gomez, 4 Yrs
Jennifer Russell, 4 Yrs
Cruz Lopez, 3 Yrs
Chris Salone, 3 Yrs
Sarah Hunt, 1 Yrs
Julie McWhirt, 1 Yrs
|Below are links to outlines of material developed or collected at Professional Conference, Workshop, or Seminars. Click on the title of the item in which you are interested. Material is formatted so that you may print the outline.|
Tommy Newton at Texas BUC$ 2001 Conference
Expanding your definition of Customer Service
Pam Benson Owens, TASFAA 2001 Conference
Pam Benson Owens, TASFAA 2001 Conference