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Technology Services

Technology Services

Why the Help Desk?

submit a help ticket: http://help.libraries.smu.edu
214-768-3029

Contact the help desk for questions about

  • help using computer software
  • updates to departmental websites
  • problems with computer hardware
  • moving computers, hardware, and printers

Why the ER team?

submit problems with electronic resources: culert@list.smu.edu

Contact the Electronic Resources Team to

  • Report a problem with an electronic resource (databases, e-journals, e-books)
  • Report a linking problem (broken link, link that doesn't work as anticipated)
  • Request usage statistics for an electronic resource

Why the PIT Line?

submit a PIT request: pitline@list.smu.edu
214-768-2239

Contact the PIT Line to

  • Track orders
  • Submit RUSH cataloging requests
  • Update/correct library catalog data
  • Request collection maintenance projects
  • Report a problem with a print item

Why the CUL ERCC?

contact the Electronic Resources Collections Committee: ercc@list.smu.edu

  • Recommend an electronic resource for purchase
Contact us

Help Desk
214-768-3029 | submit a help ticket

PIT Line
214-768-2239 | pitline@list.smu.edu

For reference and research questions: Ask a Librarian

Quick Reference

Library Support Line:
214-768-3029

PIT Line:
214-768-2239

E-Resource Problems:
culert@list.smu.edu

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