CLAIMING OF FIRM ORDERS

 

The Vendor Relations Team uses this procedure when an on-order item is not received within a specified time period or a request is received from a patron or library staff.

 

Generating a claim problem list from purchase order line items

 

 

Example: Notify June Smith x81234 or enter email address

 

        Click Detail.

        Line item status has changed on PO from Approved to Claimed in a different color.

 

 

Preparing printed claim notices for vendors and processing statistics

 

 

Note: If claimed item cannot be fulfilled in a timely manner, cancel and reorder directly from publisher or from an online bookstore that can ship immediately.

 

 

 

GWA 10/13/2003

 

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For questions about the content of this page, please contact Geailya W. Armour garmour@smu.edu

This page is maintained by Angela Laack and John Milazzo.

Last updated 10/30/2003