What if I can't connect to the Learning Management System (LMS) opening page (http://courses.smu.edu/)

• The main LMS page - courses.smu.edu - is on the main SMU web server. If that system is down you will not be able to view the page. You may however be able to login to Blackboard if you have bookmarked the Bb login page.

What if I can't connect to the Blackboard system.

• If you can't logon to Blackboard, you may not be in the system as a user yet. If you can't login to Blackboard you may not yet be added to the system. The Blackboard is updates each morning with course and user information.If you can wait till the next day your login or missing course problem will likely resolve itself.

• The Blackboard servers are very robust. However, network connections on or off campus may temporarily be unavailable. If there is a known outage a notice will be posted on the the main LMS page - courses.smu.edu

• After a major version change to Blackboard is done the URL for the server my change. We try not to do this but it may occur for technical reasons. If we have to make this change a notice will be posted. Use the login link in the upper right of the these Blackboard help pages - courses.smu.edu - to be sure you find the proper server.

If you can logon to Blackboard, but parts aren't working properly:

You may need to check your browser settings. See the help pages on the left that address those issues.