Information Technology Services (ITS), located on the 4th floor of the Blanton Student Services Building, is responsible for providing computing and communications services in support of the academic and administrative functions for students, faculty, staff, alumni, and patrons of the University. These services include an SMU e-mail account, access to enrollment and financial data online, Internet access both on and off campus, telephone services, web-based services, technical support and a variety of software and hardware discounts.
Named one of the 25 Most Connected Campuses in January 2006 by the Princeton Review, SMU offers high-speed connections throughout campus. Students can take advantage of both wired Ethernet and wireless connections throughout all areas of the residence halls. Wireless coverage also extends throughout the campus in most classrooms, libraries and common areas. In addition to on-campus Internet connections, ITS provides off-campus connections through dial-up access and Virtual Private Networks (VPN).
All students receive an SMU e-mail account, which remains active throughout their enrollment at the University. The e-mail account may be accessed online via webmail.smu.edu. In addition, students have access to a variety of web-based services including Access.SMU, personal web space, and academic applications including Blackboard Course Management System. All academic information including grade history, financial information, transcripts, and class registration is available through the Access.SMU system.
The ITS Help Desk provides technical support for most computing issues from 7 a.m. until 7 p.m. Monday through Thursday and from 7 a.m. to 5:30 p.m. on Friday. Both phone and in-house support is available for on- and off-campus connectivity issues and computer virus issues. The Help Desk also offers phone support for the Microsoft Office Suite and other common applications.
Although most students have their own computers, there are a number of public computer labs available for use. Labs are located in each of the residence halls and throughout the campus libraries. Almost all of the labs contain both Mac and PC workstations and support a variety of programs. There is also 24-hour computer access available in the Hughes-Trigg Student Center.
The Computer Corner by HiEd, located in the Hughes-Trigg Student Center, is the on-campus computer store. It offers a number of discounts on hardware and other peripherals. Students also may take advantage of incredible software discounts on Microsoft, Adobe and McAfee applications through a campus license agreement. Computer repair service is offered on a per-charge basis.
ITS also provides on-campus telephone and voicemail services and discounts on cellular services, which students may obtain at any time throughout the year.
For additional information on services provided by ITS, visit smu.edu/its or call the Help Desk, 214-768-HELP.