Wingspan Portfolio Advisors
Type of Positions
Full-Time Entry Level
Internship
Positions Available
Mortgage Servicing Associate
Information Management Analyst
Degrees Sought
Bachelor's
Majors or Schools
All Majors
Position Descriptions
The Mortgage Servicing Associate is an entry-level management
training position designed to develop future leaders of Wingspan. This role
allows the Associate to work within various components of the mortgage servicing
process to assist borrower's in preventing foreclosure. The Mortgage Servicing
Associate will have the opportunity to work in different growth areas of our
Professional Services group which may include, but is not limited to, such roles
as Modification Processor, Customer Advocate, and Borrower’s Outreach Specialist
within an accelerated fast-track timeframe. Mortgage Servicing Associates will
also receive professional/career development and leadership training by
participating in our on-site university, Wingspan U, as well as gain exposure to
executive leadership.
• Monitor assigned queues and following up accordingly with borrowers
• Review all open workout plans with borrowers, evaluating missing documents and
reaching out to borrowers to obtain complete financial packages
• Track and compile important transaction documentation
• Respond to escalated borrower complaints by telephone and through written
response
• Resolve borrower complaints by determining the cause of the issue, selecting
and explaining the best solution to solve the problem, expediting the correction
or adjustment and following up to ensure resolution
• Research borrower accounts utilizing various customer systems
• Document all conversations into Wingspan’s system of record as well as
successfully navigating the servicing system
Wingspan is in the business of
ensuring the flow of data, from a single trusted source, to the business leaders
that make the decisions. The Information Management Analyst will
participate in our Information Technology and Business Intelligence Program,
which is an entry-level rotational training program designed to build a broad
technical foundation and develop future leaders of Wingspan. As an Information
Management Analyst, you will experience three 4-month assignments in IT (Network
and Help Desk), Business Analysis and Business Intelligence. In this program,
you will be exposed to:
• Gathering and writing business, information and reporting requirements
• Leverage existing BI tools and exploring new tools
• Network and information security
• Database design
• Report development
Information Management Analysts will also receive professional/career
development and leadership training by participating in our on-site university,
Wingspan U, as well as gain exposure to executive leadership.
At the end of the final rotation, placement may be made into an ongoing project
or new project that best suits the business need and your personal objectives
and career development plan.
KNOWLEDGE/EXPERIENCE/SKILLS
For this position the following qualifications include:
• BS degree in Management Information Systems, Decision Science, Statistics, or
Math
• Academic excellence, achieving a minimum cumulative GPA of 3.0
• Participation in campus and student organizational activities and programs
• Excellent verbal and written communication skills
• Demonstrated leadership skills
• Self-starter, with strong initiative
• High level of reliability and responsibility
• Ability to work both independently and in a team environment
• Familiar with use of a Business Intelligence tool such SAS, Microstrategy,
Tableau and SQL knowledge is a plus
• Knowledge of network, switches, virtual desktop (VSphere)
Company Profile
Wingspan Portfolio Advisors, LLC, is an award-winning, diversified mortgage
servicing company, partnering with banks, investors, mortgage insurers,
attorneys and real estate agents throughout the U.S. By utilizing an effective,
proprietary, detail-oriented approach, Wingspan applies advanced servicing
techniques to turn non-performing loans into reperforming assets. With offices
in Dallas, Jacksonville and New York, Wingspan’s team of experienced
professionals provides a wide range of strategic services to assist the industry
in every aspect of loan servicing. Wingspan was founded in 2008 to address an
emerging demand for special and component servicing, meeting the capacity needs
of an industry. From loan modifications and foreclosure alternatives to special
servicing and enhanced borrower outreach, Wingspan offers a full suite of
customized solutions to our clients, which include small and mid-size
organizations as well as leading financial institutions.
Company Location
Dallas, TX
Website
www.wingspanportfolioadvisors.com