S&P Capital IQ
Type of Positions
Full-Time Entry Level
Full-Time Experienced
Positions Available
Product Consultant
Degrees Sought
Bachelor's
Majors or Schools
Cox School of Business
Economics
Economics with Finance Applications Specialization
Economics with Systems Analysis Specialization
Position Descriptions
**Position will be located in NYC for 12-18 months with expectations to move
into an Account Management/Sales position in Dallas**
This entry level position is ultimately responsible for providing
professional and timely service for clients, vendors, distributors and
internal Standard & Poor’s staff in the areas of technical, content and
application consulting.
-Client Services is responsible for supporting S&P Capital IQ’s entire
revenue base for product support serving all respected names in the
financial markets arena representing over $1.3 Billiion in annual revenue to
the firm. This 1:1 direct client contact is critical to contract
negotiations and long-term revenue retention.
-Product Consultants interact with more clients than any other group in the
company handling approximately 30,000 issues per month. This group has a
direct impact on client’s perception of S&P Capital IQ.
-The Product Consultant learns how to communicate and select the proper
general, leading and probing questions to determine the client's knowledge
level and the exact nature of their concern.
-Under the supervision of the Sr. Product or Lead Product Consultant, the
Product Consultant analyzes problems caused by hardware and software and
must be able to pinpoint the cause of the problem, taking appropriate steps
towards solutions.
-The incumbent must learn how to formulate complex expressions resulting in
screens, reports and templates with the help of Sr. Product or Lead Product
Consultants. This requires a strong understanding of the applications and
the ability to provide the best solution for the client while optimizing S&P
Capital IQ’s proprietary analytical software.
Responsibilities:
-Primary responsibility as a Product Consultant: Provides initial issue
resolution to clients, distributors, and internal staff, primarily via the
support phone line, but also originating from email, chat, S&P website, or
referrals. Issue resolution often requires extensive research, with the
assistance of the product leads, and product related hardware and software,
troubleshooting to resolve complex data and product technical issues and
performing diagnostics which often requires the need to work with the
client’s IT department for effective resolution.
-Training and certification on products/applications which increases product
knowledge adding to consultants’ ability to take all client questions.
-Thorough documentation of client’s concerns as they related to product
offerings, data collection procedures and -marketing policies in the CRM
system.
-With the assistant of Product Leads, provides in-depth research to resolve
complex client questions based on the S&P Capital IQ product offering
ensuring clients are provided with thorough, accurate resolutions to their
questions
-Gain the skill to document product resolutions for Knowledge Base from new
case resolutions to ensure all Product Consultants have access to current,
accurate information for subsequent client questions.
Qualifications:
-An undergraduate degree is required
with a finance related field strongly preferred as the incumbent must have solid
knowledge of finance and accounting principles to resolve client questions.
-This position requires strong communication and customer service skills to
effectively resolve client concerns and promote S&P Capital IQ product usage.
Problem-solving, time-management, and organizational abilities are also required
to efficiently resolve client concerns
-It is preferred the incumbent have knowledge of in the areas of S&P data,
finance and accounting principles, marketing and research policies and
procedures, product production cycles.
-Technical knowledge of PC hardware and software, including standard operating
systems, basic network usability, and spreadsheet software is necessary in
support of products. Ongoing education is necessary to stay abreast of current
technology.
Company Profile
S&P Capital IQ is the powerful new combination of offerings previously
provided by Capital IQ, elements of S&P including Global Credit Portal and
MarketScope Advisor, enterprise solutions such as S&P Securities Evaluations and
Compustat, research offerings including Leveraged Commentary & Data, Global
Markets Intelligence, and company and fund research. To learn more about S&P
Capital IQ and our additional offerings, click here.
Unique Offerings
With an unprecedented combination of capabilities under one roof, S&P Capital IQ
is an integral part of global economies, industries, businesses and markets, and
provides insight that few others can offer today.
History & Heritage
S&P Capital IQ was created in 2010 in response to the rapidly changing and
challenging needs of our global financial clients. The firm brought together
many of the key research, analytic and strategic capabilities of Standard &
Poor's with Capital IQ, an innovative provider of the most accurate and timely
financial information. Headquartered in New York City, S&P Capital IQ has 7,000
employees in 20 countries, providing on-the-ground access to every economy,
market and region on the globe.
Company Location
New York, NY
Website
https://www.capitaliq.com/home.aspx