Preventive maintenance is performed on 1,600 pieces of building equipment, some of which are multiple pieces.

Performance Criteria and Assessment Tools

It is very important that the CPPO serve the SMU community effectively and efficiently. Our philosophy for this is based on a two-fold foundation:

1. You can only expect what you inspect.
2. You must measure what you monitor.

 

To this end, we have developed the following assessment tools which we use to measure our performance and monitor our progress.

Responsiveness

 This is our measure of schedule compliance. We count the number of work orders finished in incremental time periods of 1 day or less, 2-4 days, 5-10, 11-30, and over 30, 60 or 90days . This is done per person, per trade, per month.

Efficiency

We measure this by looking at the number of work orders issued per person, per trade, per month. Then we compare the number of work orders issued to completed and the ratio of Reactive to Preventive work orders.

Effectiveness

Here we measure the amount of rework or callbacks. We compare the number of callbacks per trade per month and the backlog or number of outstanding work orders over 30, 60, and 120 days per person, per trade, per month.

Labor Utilization

By measuring the actual productive time against the total available time we develop a ratio that shows the utilization of our labor force.

Reliability

This is a measure of walking the talk. Time and cost. We measure work orders completed within our projected time frames (scheduled Vs actual) and work competed within budget (estimate Vs actual)

Cost Effectiveness

To help determine our overall effectiveness, we calculate our costs per square foot, costs per building and the total life cycle costs of equipment.