
Call Center Hours
Monday - Thursday:
6 p.m. - 9 p.m.
Sunday:
1 p.m. - 4 p.m.
4 p.m. - 7 p.m.
The Tele-Pony call center is located on campus, and is open Sunday - Thursday. On any given night, the call center is alive with up to 15 students reaching out to SMU alumni and parents. Callers speak to an average of 8 alumni per hour, which equates to 100 - 200 phone calls per evening!
Tele-Pony callers reach out to undergraduate and graduate alumni to share updates about SMU. They also call alumni celebrating their Reunion year, as well as Parents of current students and recent graduates.
Applying is easy! Just fill out our online application, and someone from Tele-Pony will contact you.
For questions about available positions, contact our call center manager, Emily Kavy, at ekavy@smu.edu or 214-768-2758.
Want to learn a little more about why SMU calls alumni? Visit our Frequently Asked Questions page to get answers.